Reserve a one-on-one slot to walk through your smoker setup, get feedback on your rub ratios, or troubleshoot a stalled cook. Pick a day that works for you and we'll confirm by email.
Questions about your first brisket or troubleshooting a stubborn smoke ring? Our support team is staffed by home-smoking enthusiasts who have been where you are. Reach us at info@sailinginjapan.com or call +19367657455 — we typically reply within one business day, and most questions get answered within a few hours during weekday evenings.
Before you reach out, check the FAQ section below — it covers the most common questions about course access, equipment lists, and troubleshooting common smoker issues. If you don't find your answer there, send us a message and we'll point you in the right direction, usually within 24 hours on weekdays.
Questions about the masterclass, your smoker setup, or which wood pairs best with brisket? Reach out — we answer every message within one business day.
67131 Herminia Trace
South Tiatown, NE 40450-9607
Mon–Fri: 9:00 AM – 6:00 PM CT
Sat: 10:00 AM – 4:00 PM CT
Sun: Closed